Support.
Sales, service and applications support across the United States and Canada, backed by a network of experienced local representatives.
We support every instrument we've ever built.
Repair before upsell. If your Hiden can be fixed, we fix it. If it can be extended, we add the module. Replacement is the last option, not the first.
Contact service
National applications, sales and service center
Livonia, MI 48150
- Service
- [email protected]
- Tel
- 1-734-542-6666
- Toll free
- 1-888-96-HIDEN (44336)
Monday to Friday, 8:30am to 5pm ET.
How we can help.
Tell us the instrument and what it is doing. An applications engineer will come back to you, typically within one business day.
Service and repair
If your Hiden can be fixed, we fix it, including instruments from our first years.
Upgrades and added modules
If your system can be extended, we add the module rather than replace the instrument.
Training
Copy to be supplied by Hiden.
Spares and consumables
Copy to be supplied by Hiden.
Software and documentation.
Every Hiden system ships with control software. Product catalogs and brochures are linked from each instrument page.
Service plans and calibration
Copy to be supplied by Hiden.
Talk to an applications engineer.
Describe the experiment. An applications engineer reads it personally and typically replies within one business day.
Or call 1-888-96-HIDEN, Monday to Friday, 8:30am to 5pm ET.